Driving Up Quality

As part of Bridgewood Trust's commitment to providing a high quality, trusted service we have signed up to the Driving Up Quality Code. We wish to ensure honest and open communication with our service users, their families/friends, staff and all stakeholders. 

Our starting point

At the beginning of 2015, letters were sent to families explaining we had signed up to The Code and informing them, that in order for us to be the best adult care service for people with learning disabilities we needed feedback from them.

Our plan for 2015 is to gather as much information as possible on the following:

  1. Support focused on the person
  2. An ordinary and meaningful life
  3. Being happy and having quality of life

Besides gathering information in the usual way of questionnaires, our service managers also continue to have more personalised chats with relatives at summer fairs, coffee mornings, tea parties and face to face discussions. In this way we can explore and expand on people's ideas and thoughts.

Once we have gathered information we will look at ways of implementing suggestions and will send out a summary of this to all relatives at the end of the year.

During 2016 we will look at codes 4 & 5 which are 'Good culture within the organisation' & 'Organisation is lead & well run'. Towards the end of 2016 we will review the impact of the changes we make from the information we gathered in 2015.

We look forward to updating this page on a regular basis.

Karen Knapik - Training Manager

What is the ‘Driving Up Quality’ Code

Bridgewood Trust signed up to the 'Driving Up Quality' Code on 1st July 2014.

The Driving Up Quality Code is a voluntary code of conduct written as a response to the abuse at Winterbourne View. The code was created by the Driving Up Quality Alliance, made up of national member organisations that collectively represent 80% of all learning disability service providers in the country. It was launched in September 2013 at the House of Commons. For more information please go to the Driving Up Quality website.

Update June 2016

At the beginning of 2016 we looked at all the information provided in the family questionnaires received during 2015. The consistently high level of positive feedback was very humbling concerning the services we provide for adults with learning disabilities. Families also had many good ideas on how we could further improve the way we deliver services.

A general theme across both residential and day services was that we could look at improving on ways of communicating with families around the day to day activities that their relatives participate in.

A workshop was held with all our day service staff in March 2016 and they have developed an action plan that they are working on. This will be reviewed in October 2016. Below are some of the topics day service staff are looking at:

1. Encourage people to try more challenging tasks and pastimes
2. Maybe less time waiting to start activities on arrival 
3. More outdoor activities to create better fitness levels, swimming & gym
4. Written notes do get lost, perhaps emails may ensure messages get passed on
5. Our relative does not live with us (day to day communication is with staff that support our relative) would be nice for the same information to be passed to us.
6. Bring more outside organisations into relatives lives, community ballet projects, theatre projects, other community projects.

Residential managers attending a workshop on feedback from families in June will also begin working on their action plan and a review of this will take place at the end of 2016. Below are some of the topics Residential service staff will be looking at:

1. More opportunities for some service users to try cooking.
2. More involvement in household chores, light dusting, folding laundry, and one suggestion was polishing brasses for service users who are severely disabled.
3. More board games to be played when in doors, snakes and ladders etc. that some older service users may remember.
4. More involvement in current affairs, reading newspaper stories weekly to groups at a level they would understand, book reading and storytelling sessions.
5. Developing  a newsletter with pictures and stories for families
6. Any changes to staffing would be nice to know, maybe involving a phone call.
7. Weekly calls from keyworkers to say what relatives have done that week.

All comments from families are very important to us. They informs us what we do very well and what we can do to keep driving up quality in our services.

On behalf of Bridgewood Trust I would like to thank everyone for their kind comments and informative suggestions.

Karen Knapik - Training Manager 

Update July 2017

Since June 2016 we have been working hard to improve on our communication with any families who felt the communication between ourselves and them could be improved upon.

We have commenced work supporting service users who wish to do so, to present information at their reviews in a way they want to, examples of this are pictures, scrap books and life books that tell the story of what things they have been doing and enjoying and goals they have set and achieved, We have also supported service users who wish to write in their daily observations about what their day has been like. Where service users are unable to do this staff are asking the person what would they like entering onto their daily observations and staff are putting this down for the service user.

Training courses were run towards the end of 2016 for service users around Health and Safety, Kitchen Hygiene and Healthy Eating. This training was received well by the first group of service users and plans to run this training will continue in 2017.

An easy read newspaper is now delivered to services on a monthly basis allowing service users to keep up with current affairs should they wish to do so.

Activities both inside and outdoors have been improved upon, with lots of service users taking part in community activities like bowling competitions, sporting events, putting on shows in local community churches and much more.

The focus throughout 2016 and into 2017 has been on people living fulfilling lives and reaching their full potential.

Karen Knapik - Training Manager 

Update October 2018

From 2017 into 2018 we have looked at how we give information to the people we support. It was time to change and embrace this. We have worked hard on easy read documents like service user meeting minutes, invitation to training for service users, easy read support plans and daily needs documents.

Training for service users has gone down well, we have run further training upon requests for Makaton and First Aid, everyone who attended said they really enjoyed this.

We have worked on three levels of workbooks for our horticulture attendees and these are being worked through with staff support.

One of our residential services is working with their residents on the newly developed work book around Understanding Abuse. Feedback from this will help us develop further and roll this out to other services.

People living with us are now becoming more involved in the running of their home by helping staff with infection control checks, fire safety checks and health and safety checks to name just a few.

2018 has had us focus on “Moving to outstanding.” We aim to do a great job but we want to do better for the people we serve.

We have run workshops for managers looking at what excellent practises are out there and what we can do to improve on our own service delivery.

We have been running workshops for all staff from July onwards after developing a programme that celebrates the good work we already do and areas we can develop.

Our focus for 2018 into 2019 is to support people to be as independent and informed as possible, by involving people in the day to day running and checks of their services and by giving information through training and workbooks.


Karen Knapik – Training Manager